Building Long Lasting Relationships With Quality Service and Trust Since 1980
Hours: Monday through Friday, 8:30 AM to 5:30 PM
We Gladly Service Your Asian and Domestic Vehicles
Alpine Auto Service, Inc.
Why Alpine Auto Service?
© 2012 Alpine Auto Service, Inc. | 7120 East Furnace Branch Road | Glen Burnie MD
21060 | 410-
We honor extended warranties.
Close By
At 7120 East Furnace Branch Rd. 1/2 block east of Ritchie Highway
Fast
Most work completed in one day.
Honest
Do only work that is necessary.
Professional
ASE certified Master Technicians.
FREE Financing
0% Financing for 6 months!
Priced Right
Highly competitive pricing for the most respected service in town.
Choice Of Parts
High quality or economy parts saves you money.
Convenient
FREE local shuttle service.
Early drop-
No Surprises
All prices must be approved by you before any work is done.
Incredible Warranty
18 months or 18,000 miles on parts and labor.
Work Done Right
The first time, on time. Serving our clients since 1980.
Customer Rewards Program
Free gas for your referrals.
100% Customer Satisfaction
Our most important goal.
Insurance work accepted.
Like a doctor or any other professional, it's best to find a good repair shop before you need one. Hunting through the Yellow Pages for a repair shop while waiting for a tow truck is not the way to go. You're not likely to make as good a decision when you're under pressure. The best way to find a shop is on the recommendation of a trusted friend or acquaintance. Ask friends, neighbors, family member and coworkers if they use a shop that they are happy with. Preferably , a shop with which they've had a relationship for a year or more. This shop is likely to be an excellent choice.
If you can't find someone with a recommendation and you're forced to go shop hunting on your own, here are a few suggestions:
1. When calling on the phone, look for someone who answers the phone courteously and professionally. If they must return your phone call, look for promptness.
2. It's a good idea to check with the local Better Business Bureau , but just because the shop has no complaints against it, doesn't automatically mean it's a shop worthy of your business. Look for ASE certification and industry affiliation with groups such as ASA and iATN.
3. Don't choose a shop strictly on a convenient location or business hours. No matter how close the shop may be to work or home, it's never convenient to have to take your car back two or three times for the same problem. When choosing a shop, consider convenience as a bonus, not a major criterion. Convenient is a shop that does everything you need ... minor services, routine maintenance, major repairs, glass, etc. That way, no matter what your car needs, you know that that shop can handle it for you.
4. The shop should be relatively clean and well organized. The staff should be well dressed and courteous.
5. Make sure the shop works on your make of vehicle. Some shops specialize in one or two makes. If you own a Chevy and the shop just repairs Hondas, that shop is not for you no matter how good they are. Be sure to ask if they work on your make of vehicle and perform the type of repair you need.
6. Don't be concerned with the labor rate. The labor rate does not dictate how much your bill will be. Charges are generally based on time multiplied by a labor rate. But there is nothing to say that two shops will charge the same amount of time for the same job. Which is less expensive, 2 hours at $80 per hour or 3 hours at $70 per hour? Furthermore, there is no "book time" or "flat rate" time for diagnosis. The correct diagnosis at $100 per hour could be a lot less expensive than an incorrect one a $50 per hour. The point is, a competent shop is likely to save you money by correctly and efficiently diagnosing and repairing the problem, regardless of the labor rate. They won't be replacing parts that are not defective.
7. Ask the shop for several names of satisfied customers. They should be willing to provide that information.
The important thing is to find a shop that you trust and stick with them. Just as your doctor comes to know you and your medical history, by being loyal to one shop, the shop gets to know you, your car and its "medical" history. A shop can then check the entire history of your maintenance and repairs, saving both time and money in terms of diagnosis, maintenance and repairs. Another perk is that a loyal customer is more likely to be given special consideration in times of need, such as that occasional and unavoidable delay when you can't get there before the shop closes, you need immediate advise, or you forgot your checkbook and some other payment arrangement needs to be made. Loyalty has its rewards.