Building Long Lasting Relationships With Quality Service and Trust Since 1980
Close By
At 7120 East Furnace Branch Rd. 1/2 block east of Ritchie Highway
Fast
Most work completed in one day.
Honest
Do only work that is necessary.
Professional
ASE certified Master Technicians.
FREE Financing
0% Financing for 6 months!
Priced Right
Highly competitive pricing for the most respected service in town.
Choice Of Parts
High quality or economy parts saves you money.
Convenient
FREE local shuttle service.
Early drop-
No Surprises
All prices must be approved by you before any work is done.
Incredible Warranty
18 months or 18,000 miles on parts and labor.
Work Done Right
The first time, on time. Serving our clients since 1980.
Customer Rewards Program
Free gas for your referrals.
100% Customer Satisfaction
Our most important goal.
Hours: Monday through Friday, 8:30 AM to 5:30 PM
We Gladly Service Your Asian and Domestic Vehicles
Alpine Auto Service, Inc.
Why Alpine Auto Service?
© 2012 Alpine Auto Service, Inc. | 7120 East Furnace Branch Road | Glen Burnie MD
21060 | 410-
We honor extended warranties.
Insurance work accepted.
An important part of getting your car fixed right the first time is communication. There must be excellent communication between you, the service advisor and the technician. If any communication breaks down or is inaccurate, the repair can be more expensive, or worse yet, not fixed at all.
What you tell the service advisor about your car’s problem is critical to an effective repair. You should tell the service advisor what the symptom is. In other words, if you have a vibration, tell them, "The car has a vibration." Don’t say, "The wheels need to be balanced." Vibrations can come from many sources, and certainly the wheels are one possibility. But if the shop balances the wheels because that’s what you asked for, and the vibration is not fixed, you won’t be happy … and neither will the shop. A customer will sometimes request a specific service like a wheel balance to cure a vibration because he knows it’s an inexpensive procedure. But if you balance the wheels unnecessarily, you wind up paying for an unneeded service plus fixing whatever the real problem is. A good service advisor won’t let you get away with requesting a wheel balance without asking you why you suspect the wheels need to be balanced. The moral of the story is, tell the service advisor what the symptom is, don’t diagnose or ask for a specific procedure.
Equally important is telling them when it happens (setting still, 50 miles per hour, while using the brakes, etc.) and how often the problem occurs (all the time, twice a day, once a week.) It’s often impossible to diagnose the problem if the problem can’t be reproduced. Weather conditions can be important, too. Take a hard starting problem, for example. Does the problem happen only when it’s cold, hot or rainy? Does the problem happen first thing in the morning and not the rest of the day? If the problem happens only during the first start in the morning, be prepared to leave the car overnight so that the technician can observe the problem. If the problem is intermittent or involves noises, be prepared to take a test drive with the technician to point out the specific noise or condition.
Things that you may not think are important may be key to the repair. Tell everything you know about the problem and under what conditions it happens. Don’t hold back information thinking that by not telling certain things that the repair will be less expensive. Withholding information will undoubtedly make the diagnosis more difficult, more time consuming, and ultimately, more expensive.
